CANCELLATION, RETURN AND REFUND POLICY:-
- Refund Policy:-
we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:-
Full Refund Possible If:
- you received a defective or wrong item;
- the ordered item(s) is lost or damaged during transit; I
- the ordered item(s) is past its expiry date.
- Pease note: Unbox vedio is mandatory for transit damaged product refund. Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by Dotrx Wallet, credit should be available within 24 hours.
- Ways to Request a Refund:-
To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service. If you have any queries, do call our help desk at 011-42531531, email us at firstname.lastname@example.org, or contact our customer support executives through online chat. We're here for you.
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify our Customer Support immediately or within 02 (Two) working days of receiving the products, to ensure prompt resolution. Please note that Dotrx.in will not accept liability for such delivery issues if you fail to notify us within 02 working days of receipt.
We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 25% restocking charge, ONLY if you notify us within 20 working days of receipt.
Return Policy Exceptions:-
Please note that we are unable to offer replacements or exchanges for the following product categories: partly used medicines, Injections, Health Monitor & Equipments and Ortho Support. Also, DotRx.in reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange.
2. CANCELLATION :-
The Website/App shall be only an intermediary connecting the User with the Doctor/registered medical practitioners or Diagnostic centre or Ambulance operator or health workers for home service or any other services booked. Once the appointment or booking is made and a confirmation has been given to the User, the Company shall inform the Doctor/registered medical practitioners/Lab/Ambulance provider/health worker who shall render the consult at the agreed time, location and mode provided at the time of booking the service.
In the first instance once an appointment or booking has made and it is confirmed at our end, no amount shall be refunded, in the event of a cancellation. However, in certain circumstances, if the service provider his/her service under any circumstances, the user has full right to get the refund back. But the user has to report the company in writing or calling its customer care within 24 hours only. After that the Company has its discretion in refusing the refund in full or part. Such situation arises only if the Doctor/registered medical practitioners becomes unavailable or other service provider did not provide his service within the committed period. However, the decision of the Company shall be final in such cases.